FAQ
Frequently Asked Questions
General
Login/Password
Search/Alumni Directory
Tommie Contacts
Online Communication
Photos
Alumni Events Calendar
Profile Information
Lifetime Email
Business Directory
AlumNotes
Privacy
Security
Other Questions
Q. How do I register for the new site?
A. You will receive your UST ID and Code in the mail to sign up as a first time user to the new site.
You can also register using your Last Name, Class Year, Last 4 digits of Social Security and
Date of Birth.
Q. Can I see profiles of other members and contact them?
A. You can see the profile of all registered members and contact them if they have an email address
on file.
Q. How do I invite alumni to join the new website? Is there an easier way to tell others
about the site?
A. The website offers an Invite Others to Join feature, which allows you to send an email invitation
to your fellow alumni to join.
Q. I forgot my password, how do I retrieve it?
A. There is a link on the Sign On page to retrieve your password. You will be asked to submit your
Username as well as the email you registered with, and your password will be emailed to you.
Q. Can I change the Username I had initially set while registering?
A. You can change your username by going to Update My Information and then Account
Information.
Q. Is there a way to change my password?
A. On My Homepage, under Update Personal Info there is a link to set a new password.
Q. My UST ID and Code does not seem to let me in to the registration process?
A. You can register by putting in your Last Name, Class Year, Date of Birth and last 4 digits of
Social Security number. If you have trouble registering, you may complete an email request and
the webmaster will contact you with your registration information.
Q. Can I search for alumni?
A. Yes, you can. You may do so by going to the Alumni Directory. However, you will only be able
to contact them via email if we have their email addresses on file.
Q. Can I search by criteria other than just a name?
A. Our site allows you to search the members by a number of different criteria; for example, First
Name, Last/Maiden Name, Class Year, City/Town, State, Zip/Postal Code, and Business. You
may use the search names or words alone or in combination.
Q. Why can't people find me in their searches?
A. You may have hidden some fields like your address, phone, state, etc. while registering or
updating your information. Make sure that your information is visible if you would like to be found
in their searches. You can do so by going to Update My Information section and unchecking
the Hide boxes next to the fields that you want visible on your profile.
Tommie Contacts/Creating Groups
Q. What is Tommie Contacts?
A. This feature lets you create and manage multiple groups of your alumni contacts. It allows you to
create a list of alumni contacts, and create different groups from those lists. You can send an
Email message to everyone in a chosen group or an individual Tommie contact in that group at
one time. You can access My Tommie Contacts feature from My Homepage by clicking on
the Edit button on the upper right corner.
Q. How do I add someone to my Tommie Contacts?
A. After you search for a member through the Alumni Directory, click on their name to view their
profile. There is an option listed on the right side of the profile page which allows you to add the
person as your Tommie Contact. A request will be sent to the person so that they can
authorize you to add them to your list.
Q. Can I see someone's profile before adding them as my Tommie Contact?
A. Yes, you can do so by searching for them from the Alumni Directory. However, you can only
see the information that has been made public or visible by the user.
Q. What does Awaiting Authorization under My Tommie Contacts mean?
A. It means there is a pending list of members that you requested to be your Tommie Contacts.
They have not yet authorized you to add them to your groups.
Q. What if I don't want to add someone who requested me to be their Tommie Contact?
A. People requesting you to be their Tommie Contact are listed under Tommie Contacts Requiring
Your Approval in your My Tommie Contacts section, which is accessible from My Homepage
personal profile page. This feature gives you a choice to add or decline a request.
Q. What if I decline a user's request to be their Tommie Contact? Will they be notified?
A. Yes, they will be sent an email informing that their request was declined. Also, you will be
removed from their Awaiting Authorization list.
Q. Can I remove someone from my Tommie Contacts list?
A. You can delete a contact by clicking on the delete icon on the left side of a contact's name.
Q. How can I create a Tommie Contact Group?
A. First, find alumni by a search on the Alumni Directory and add them to My Tommie Contacts
list. Then, click on Edit button in the upper right corner of My Tommie Contacts on your
Homepage. Click on Create Group and it will allow you to create a new group and add your
contacts to that group. You can create multiple groups this way.
Q. How can I edit my current Tommie Contact groups?
A. Click on the Edit icon next to a group?s name and you have the options of removing a contact
or changing the group's name.
Q. Is it possible to see whether other alumni are online?
A. When you search for a member on Alumni Directory, the results show a Pager icon next to
person's name showing when they last visited the site.
Q. What does Send a Page mean?
A. This function sends a message to the member if they were seen online on the site in the last one
day. If not, you have the option of sending them an email message.
Q. What does Send an Email mean?
A. You can send an Email message to a member who has an email icon next to their names.To
protect privacy, their email address will not be disclosed to you.
Q. What is My Photos?
A. My Photos is a feature of the website that allows you to upload your pictures and share them
with your fellow alumni by adding one to your public profile and Homepage or adding them to your
Alum Notes. At this time you can only add one picture to an Alum Note but you can have multiple
Alum Notes with pictures if you want to share more pictures. My Photos can be accessed from
Utilities on the right side on your Homepage.
Q. How can I upload my pictures?
A. The Content Uploader in My Photos provides instructions. Click on Upload a New Item and it
will walk you through the picture uploading process. Note that there is a file size limit of 50kb for
each photo and the only formats supported are GIF and JPG.
Q. Can I edit the pictures I have already uploaded?
A. You can edit the Description of the picture file that you uploaded and also delete the file if you
don't need it anymore.
Q. Why can't I view the pictures I just uploaded?
A. The pictures or photos that you upload need to be validated by the Site Administrator. The status
of the picture that is pending approval is shown as Waiting until the Administrator approves it.
Q. How do I find out about upcoming events?
A. You can find out about upcoming events by using the Alumni Events Calendar feature. Alumni
Events Calendar is a feature that lists upcoming Alumni Events in a Calendar format.
Q. How can I search for upcoming Events?
A. You can look for upcoming Events based on different search fields, for example month, or
keyword "reunion".
Q. How do I register for an Event?
A. Select an Event that you are interested in and then click on the Register Now Icon
Q. Can I check to see who else is attending the Event? Can I contact them?
A. If displayed, click on after selecting an Event and you will be shown a list of
people attending that event. You can contact them by clicking on their name, which takes you to
their profile with the Send Email feature.
Q. Can I change or update my name, contact and other information on my profile?
A. Update my Information gives you the option of changing your name and other information on
your profile. There are different sections for personal, contact, spouse and employment
information.
Q. Can I limit or hide my information that is displayed on my public profile?
A. With the exception of name, class year, and major, which is displayed for all alumni, you may
hide the information you do not want displayed on your public profile by checking the Hide boxes
next to the fields. This will also limit other people's ability to find you in their searches.
Q. What is the difference between my private and public profiles?
A. Your private profile page is seen only by you. This is also called My Homepage which displays
your Tommie Contacts, Messages, upcoming Events and recent Alum Notes etc. The public
profile is available to other users.
Q. Can I customize how my private profile page looks?
You can certainly do so by going to Configure This Page under Utilities on the right side of
My Homepage.
Q. What is Lifetime Email?
A. The Alumni Association at University of St. Thomas is providing a free email service , which
allows you to have a web based email account that you can access anywhere in the world.
Q. How can I sign up for it?
A. You can sign up by clicking on Sign Up for Lifetime Email from Lifetime Email for Alumni
page. After entering the required information, you will be sent an email with the account
information at the email address you used for registering for the Alumni site.
Q. How do I access my Lifetime Email account after signing up?
A. Click on Check my Email link on the Lifetime Email page to access your email account. You
can also configure your MS Outlook for this email using POP3 and SMTP instructions provided on
the email login page.
Q. What is the Business Directory Feature?
A. The Business Directory is a business networking tool that lists St. Thomas alumni businesses.
The listings are submitted by the alumni to provide an exchange of business services.
Q. How do I use it?
A. You can register your business by filling out the required information. You may also search the
Business Directory based on criteria or keywords.
Q. What is Alum Notes?
A. Alum Notes is a feature that lets you post announcements that are visible to other members.
There is a search capability to search for Alum Notes from particular class years or categories.
Q. How can I write a note?
A. You can write a note by clicking on Submit an Alum Note from the side navigation or on
Add/Maintain my Notes on the right side of the Alum Notes display page.
Q. Who can see my Alum Notes?
A. Alum Notes are visible to all the registered members of the UST Alumni Website. You can also
have your notes printed in the St. Thomas magazine by choosing that option when you submit
your Alum Note.
Q. Can I delete my Alum Note?
A. Sure. Just go to Add/Maintain My Notes and delete the notes that you don't want displayed
anymore.
Q. Does University of St. Thomas distribute my information?
A. For privacy and security reasons, the Alumni Association and the Development Office do not
distribute any alumni information to individuals or organizations. Please refer to our
Privacy Policies for more information.
Q. How can I protect my information from being displayed to other members?
A. You may hide the information that you do not want to be displayed to other members on your
public profile. You have the option of using these privacy settings by checking the Hide boxes
next to your information fields for Personal, Contact, Employment, and Spouse Information. You
can view what your public profile looks like by clicking on View My Public Profile under Utilities
on My Homepage. This also limits other people's ability to find you in their searches.
Privacy Policies are explained in detail under Our Privacy Policy in the About Us section of the website.
Q. Is my information protected and secure?
A. University of St. Thomas is committed to protecting your privacy, and we meet or exceed the
industry norms to preserve the security of the information. Users of the website are authenticated
using Username and Password before they are granted access to your public profile.
Q. What if someone is harassing me?
A. Please email the Site Administrator at USTAlumniWeB@stthomas.edu with your Username and
email address along with the name of the person harassing you and description of the situation.
Q. How do I report abuse?
A. Email details to the Site Administrator at USTAlumniWeb@stthomas.edu with your Username
and email address to report abuse.
Q. My question has not been answered? Who can I contact?
A. Please email us at USTAlumniWeb@stthomas.edu. We will be glad to answer your questions.
